Ntripi isn't working: common problems and fixes
Most problems in Ntripi come from one of three things: two people editing the same trip, a lost connection, or an account step that has not been completed yet. Find the message you saw below.
"This itinerary was modified, please reload"#
The trip changed after your screen loaded it — usually because you have it open on another device, or someone you invited to edit saved something first.
Reload the trip and make your change again. Ntripi refuses the save rather than silently overwriting whatever came in while you were typing.
"Someone else is editing this trip"#
Only one person can edit a trip at a time. Someone else — or you, on another device — currently holds it.
Wait for them to finish, or take over if they have been idle for a while. If you are the owner, you can always take it back. Taking over ends the other person's session, so they will be told rather than losing work silently.
I was editing and it stopped letting me save#
Someone took over the trip while you had it open. Your typing is not lost — the screen stays exactly as it was, with every field still filled in.
You have two ways out, and both keep your work: take the trip back and save, or copy your text out and paste it in once the other person is done. Nothing is discarded until you leave the screen yourself.
My photo was rejected when I uploaded it#
Uploads are checked automatically before they are stored. An image can be refused for being too small, for being an unsupported format, or for content that does not meet the community guidelines.
Try a larger image, at least 600 pixels on its shortest side. If you believe a rejection was wrong, get in touch.
My text was refused when I tried to save it#
Text you write is checked against the community guidelines before it is stored.
You may also see a quiet advisory note under a field as you type. That one is only a warning — it never blocks you and never changes what you wrote. Place names in particular can trip a warning without being a problem.
I can't create a trip, rate one, or follow anyone#
These need a verified email address. Check your inbox for the verification link, or use the banner on your profile to send another.
Signing in with Google on the same email address also verifies it.
There's a bar saying I'm offline#
Ntripi noticed the connection dropped. You can keep reading anything already loaded; controls that would need the server are dimmed until you are back.
The bar clears itself when the connection returns — there is nothing to tap.
None of this matches what I'm seeing#
Report it from inside the app: shake your phone and Ntripi captures the screen so you can circle the problem before sending. See how to contact us.